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Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

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Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

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HomeOur ServicesWater Services

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Required fields are marked with asterisks (*)

COVID-19 Pre-screening Questionnaire

Water Service Agreement

This form is for resident use only.

Please note: For Emergency Water Shut Off requests during regular business hours, please contact Access Richmond Hill by telephone 905-771-8800, between 8:30 a.m. to 4:30 p.m., Monday to Friday.

Due to COVID-19, residents must submit a screening questionnaire for in-person service. This information will be used for contract tracing purposes.

COVID Symptoms or Signs

  • Fever and/or chills
  • Cough or Barking Cough (Croup)
  • Shortness of Breath
  • Sore Throat or Difficulty Swallowing
  • Decrease or Loss of Smell or Taste
  • Runny or Stuffy/Congested Nose
  • Headache
  • Digestive Issues like Nausea/Vomiting, Diarrhea, Stomach Pain
  • Extreme Tiredness or Muscle Aches
  • Falling Down Often (18+ only)
  • Pink Eye (18+ only)
Are you currently experiencing any one of the symptoms above that are new or worsening? Symptoms should not be chronic or related to other known causes or conditions
Has a doctor, health care provider, or public health unit told you that you should currently be isolating (staying at home)?
In the last 14 days, have you been identified as a “close contact” of someone who currently has COVID-19?
In the last 14 days, have you travelled outside of Canada?
Is anyone you live with currently experiencing any new COVID-19 symptoms and/or waiting for test results after experiencing symptoms?

Information Collection Notice

The personal information on this form is collected under the authority of the Municipal Act, 2001, S.O. 2001, c. 25. The information will be used and/or disclosed in the administration, processing. Questions about this collection can be directed to the Manager, Water and Wastewater, Community Services, 225 East Beaver Creek Road, Richmond Hill Ontario L4B 3P4, by telephone at 905-771-8800.



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